Frequently Asked Questions
Looking for more information? Contact us and share your remote monitoring and data storage needs so we can start building the right solution for you and your team. You can also schedule a demo for a full walkthrough of our solutions and to see how others are using Data-Command.
Below are some of the questions we hear frequently from customers considering Data-Command:
SCADA is an Acronym for Supervisory Control And Data Acquisition. Many extend the SCADA to the plant automation equipment such as PLCs or process controllers. Other extend it all the way to the primary elements like instrumentation and pump control packages. By this definition, it is the visualization, data storage and human interface to the automation platform. The automation is done at the automation level and the Decision making to modify the process is done by the operator.
In some cases, we can provide you with all the features and functions that an on-premise SCADA system provides, at a lower price. For larger systems we typically recommend our Data-Bridge software, which interfaces with and enhances your existing on-premise SCADA package.
No. We are a hosted solution and work with your on-premise SCADA package or independent of it for redundancy. Although we utilize hardware and software devices to deliver the information to our data-centers, the intelligence, configuration and information is hosted in the cloud. This gives you all the advantages that a hosted service provides like remote monitoring from portable devices, centralized security, feature set additions and enhancements rolled out automatically with no end user intervention. This save time and money as well as give additional reliability and redundancy to your existing system.
Yes. Data-Command’s Zeus allows us to communicate with most PLC and instrumentation brands. If yours has a serial RS-232 or RS-485, Ethernet connection, or if it can communicate via Allen-Bradley or Modbus protocols, we can directly interface with it.
No. As a hosted solution, we are continually updating our systems to stay current with the latest browsers. This eliminates the need for expensive upgrades to your computers or other hardware.
Yes. Data-Command allows you to access your information from any internet connection using your computer, smartphone or tablet with a responsive display for that device enhancing your user experience.
We require strong passwords and Multi-Factor Authentication (MFA). We are also fully encrypted with an SSL certificate (https). Our devices, which report to Data-Command, connect through secure sockets that sit on your network tunnel out; therefore, no changes to your external firewall ports are required. Since we gather information then transmit it to our data center, any of our devices that connect to your control network act as an additional firewall. This means your control network does not directly communicate to the internet, making it a more secure option.
Not usually. If you are utilizing the Data-Bridge software or Zeus, which allow you to directly interface with your existing on-premise SCADA software or PLC hardware, there is no need to open any external firewall ports. We securely deliver information to our data-centers, our data-centers do not connect to your automation platform directly like many other solutions.
Yes. Our centralized notification feature allows you to set up groups and a notification calendar to determine who receives certain alerts and when they get them. This allows for escalation of alerts through an order of personnel. With centralized management, it is easy to change who gets an alert and even easily stop them when they are on vacation and start them back up when they get back.
Yes. An alert can be acknowledged from your smartphone by responding to the alert text or voice call, tablet or computer. Data-Command will record when the alert was sent, and which users acknowledged it.
We provide voice calling notifications like an alarm dialer but with centralized management. It is easy to change who gets an alert and even easily stop them when they are on vacation and start them back up when they get back.
It varies depending on your needs. We have plans available that range from one-minute updates to one-hour updates. We can find the right plan for you based on your operations and budget. Regardless, if any information is flagged as an alert, you will receive a notification via text, email or voicemail.
If you want you determine who can monitor and/or control each piece of equipment by setting different permission and access levels for each team member.
The Data-Command lynx unit allows you to directly connect to your equipment like instrumentation, pump controls, analytical equipment and most standard industrial devices. All it needs is a dry contact and/or 4-20 ma signal and you are online.
Data-Command begins collecting your historical data and alert information as soon as your assets are configured. Through our trending and reporting features, you can see all recent and past information and filter by date.