Alerts & Notifications

Receive Customized Alerts via Email, Text, or Voice Call

Notifications are a large part of your peace of mind. 
With Data-Command keeping you informed of things that are
out of range, you can focus on other tasks.
 

Alerts are being sent via text message, voice call or laptop computer
Alerts are being sent via text message, voice call or laptop computer
  • Wastewater Treatment Plant or Lift Station: high or low alarm, station power failure, pump failure
  • Water Treatment Plant: storage tank levels, high or low pressure, power failure & generator status, pump failure
  • SCADA & PLC Systems: High Level or Low Level Alarms, Power Outage or Generator Running, Pump Fault, Door Entry Alarms, High Flow Alarm, Valve Failure, Battery Backup
system alert on cell phone

Anywhere you have your mobile device or computer, you’ll get your alerts!

Unable to answer a voice call alert? You can still get the message by text and email. Text and email alerts are easy to forward to coworkers who may need to get involved.

Alert History

(Click on alert history graphic to enlarge and zoom)

After configuring your device alerts, just as a standalone SCADA, we keep a log of the time the alerts came in, its current status, and the time it returned to normal. But unlike a standalone SCADA, our system is user-based, which gives the customer the ability to see who acknowledged each alert. Additionally, our extensive alert system allows users to interact with the system via their mobile device, even a flip phone. Alerts can easily be searched, and notes applied to specific alerts.

Alert Acknowledgement & Escalation

Any number of users can receive alerts in any order, at the same time. Once an alert is received, a user can acknowledge it on the same device. You can even delay alerts for specific people. A manager can rest easy knowing the issue is being handled. Alerts are historically logged and managed on the Info-Portal. 

(Click on escalation graphic to enlarge and zoom)

Customize Your Settings

  • Organize users into groups, so specific alerts go to different groups of personnel.
  • Set different permission levels for who can manage alerts.
  • Allow certain users the ability to change alert thresholds.
  • Easily add and remove people from the alerts.
  • Easily modify how a person receives an alert or update a phone number.